Privacy Policy
Last Updated: September 2026
Helvix ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").
By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
- Medication information you enter, such as medication names, dosages, and schedules.
- Health profile details you choose to provide, such as age, sex, medical conditions, drug allergies, and notes. This profile is used only to personalize chat responses.
- Photos and scans you take or upload for medication identification (of packaging, labels, or pills).
- Chat messages you send to the in-app assistant.
- Payment information when you purchase a subscription. Payments are processed by our third-party payment provider (Chapa). We do not store your card or bank details.
1.2 Information We Collect Automatically
- Device information such as device type and operating system version.
- App usage data and analytics.
- Crash reports and performance data.
2. How We Use Your Information
We use your information to:
- Provide medication identification, lookup, and educational information features.
- Power the in-app AI assistant and answer your questions.
- Deliver medication reminders and notifications.
- Process subscription payments.
- Improve the App, fix bugs, and personalize your experience.
- Protect the security and integrity of the App.
3. How Your Information Is Processed Online
To provide certain features, some information is transmitted to our backend servers:
- Photo scans: When you scan an image, the image is sent to our backend service to recognize text and identify the medication. The image is processed to return identification results and is used only to fulfill your request.
- Lookups & interaction checks: Your search queries and medication names are sent to our backend to retrieve educational drug information.
- AI chat: When you chat with the assistant, your messages, your health profile (if you provided one), and your active medication list are transmitted to our backend to generate relevant responses.
We do not sell your personal information. We do not use your health data for advertising.
4. Data Storage
- Medication tracking data (schedules, dose logs, reminders) is stored locally on your device.
- Scan history, chat history, and your health profile are stored locally on your device.
- Information sent to our backend during scans, lookups, and chats is used to fulfill your request; cached results may be stored temporarily to improve performance and offline availability.
- We use reasonable technical and organizational measures to protect information that passes through our systems.
5. Data Sharing with Third Parties
We share information only in the following circumstances:
- Payment processing: With our payment provider (Chapa) to process your subscription, and only the information required for that transaction.
- Service providers: With trusted vendors that host our backend infrastructure and services, who are bound by confidentiality obligations.
- Legal requirements: When required by law, regulation, or legal process.
- Protection: When necessary to protect the rights, property, or safety of our users or others.
We never share your personal or health information for the purpose of marketing or advertising.
6. Permissions We Request
- Camera: To take photos of medication labels or pills for identification.
- Photo library: To choose existing images for scanning.
- Notifications: To deliver medication reminders you schedule.
- Exact alarms (Android): To fire reminders on time even when the app is in the background.
- Internet: To access our backend for scans, lookups, and chat.
7. Children's Privacy
The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
8. Your Rights and Choices
You have the right to:
- Access the data collected about you.
- Delete your data at any time by clearing the relevant data within the App, uninstalling the App, or requesting deletion.
- Withdraw consent for notifications or permissions through your device settings.
- Request deletion of information sent to our backend by contacting us.
9. Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this policy and, where appropriate, notify you within the App. Your continued use of the App after changes take effect means you accept the updated policy.